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Privacy Policy
Privacy Policy
How it works Get in touch

Who we are

Our website address is: https://www.astarexperience.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

How to start your A Star Experience
1.
Contact and consultation

Reach out to us online or by picking up the phone. One of our friendly experts will then book you in for a consultation to talk through your ideas.

2.
We create a proposal for you

Following our consultation, our professionals will draw up a tailor-made proposal for you to consider.

3.
Complete our booking form

Once you’re happy with our proposal, simply fill out our booking form to finalise the dates and times.

4.
Full management of auction at the event

At your event, we’ll be there to seamlessly manage the entire auction process including the technical details and prizewinner aftercare.

How it works Get in touch
Ready to work with us?
Get in touch

Still got some unanswered questions? Check out our FAQs below
What type of auction services do you offer?

We offer silent auction tablets, brochures, online auctions or a hybrid solution. But most importantly, we aim to tailor a package that meets the needs and requirements of your event. We would recommend getting in touch with one of the team today to tell us a little bit of information about what you are looking for from a fundraising partner. Our team will put together a free proposal for you on what we can offer.

Do I have to use A Star Experience auction items or can I use my own?

You absolutely can use your own. You’re also more than welcome to use A Star Experience items too. Any of your own items that have been donated by a generous supporter can be included within the auction. Your items will be placed at the forefront of the auction lot list for prime viewing. All the funds raised on any auction items that have been donated to you or you have sourced will go to you. A Star Experience does not take any margin or commission on any of these items. 

What is the cost to run a silent auction?

We are fully aware that with any event (especially charity events), it’s really important to keep costs down and save where you can. This is why we try our best to keep any costs at a minimum for you. 

Any costs are done on a ‘sliding scale’ depending on how many A Star Experiences items you want to include in the auction. If you were to include a number of A Star items in your auction, then we will try our very best to provide our auction service free for you. To hear more about these options, please reach out to one of the team today. The number of A Star items needed to include within your auction to get our service for free might be less than you think!

What is included in the silent auction brochure service?

We will always try and tailor the perfect solution for you, but the auction brochure service normally is provided for free, with the inclusion of some luxury A Star Experience items within the auction lot. 

The brochures will always be branded to your event/charity’s guidelines. Our design team will produce a brochure that you will sign off and, once happy, we will print the brochure for you as well. 

We will also supply staff to be in attendance on the day to engage with your guests, answer any questions and promote the auction. Post-event, we will take care of all the payment collection for you, and our aim will be to get you paid as quickly as possible after the event. For much more detail on what is included within this service, please do reach out to one of the team today. 

What is included in the silent auction tablet service?

We will always try and tailor the perfect solution for you. With the tablet service, you will have a choice of the market-leading tech platforms within the industry. You will receive a dedicated Event Liaison Manager, who will be on hand to build your auction for you and answer any questions you may have. The platform will be branded to the event/charity guidelines. 

 

At the event we will supply staff to be in attendance on the day to engage with your guests, answer any questions and promote the auction. A minimum of two tablets will be placed on each table. Post-event, we will take care of all the payment collection for you, and our aim will be to get you paid as quickly as possible after the event. For more detail on what is included within this service, please do reach out to one of the team today.

What is included in the online silent auction service?

With the tablet service, you will have a choice of the market-leading tech platforms within the industry. You will receive a dedicated Event Liaison Manager, who will be on hand to build your auction for you and answer any questions you may have. The platform will be branded to the event/charity guidelines. Your online auction can run for as long as you like. Typically, most clients run their online auctions for anywhere between 1 – 4 weeks but are not limited to this timescale. To receive more information on the online auction service, please reach out to one of the team today. 

Do you only do auctions for charity events?

Not at all. Any event can be used for a silent auction. We often attend awards dinners, Premier League football matches and golf days as an example, in addition to all the charity events. Please get in touch with a member of the team who can tell you more about what we can offer.

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