Terms & 
Conditions

A Star Experience are the market-leading, full-service consultancy and delivery partner in the Fundraising sector. We provide fee-free, first-class event support to our corporate and club clients in maximising their Fundraising efforts. Our ever-evolving service-offering and our commitment to the very highest quality standards, enable us to consistently exceed the requirements of the most aspiring clients.

  • In order to bid in the auction, bidders must be aged 18 or over.

  • Late, incomplete, defaced or corrupt bids, and bids below the minimum bid value will not be accepted.

  • You acknowledge that once you have been informed you are the highest bidder, you are obliged to pay for the item(s). Payment will be processed on the night of the silent auction with a voucher or delivery of physical item(s) to follow.

  • You can pay by cash or all major credit & debit cards. Credit card charges, pre-agreed with the event host/charity will be deducted from the project surplus.

  • Experiences/vouchers are valid for a year from the date of the silent auction unless stated specifically.

  • Unless expressly stated as included within the package, the highest bidder is responsible for making all arrangements and meeting all costs out of their own pocket that may be necessary to take up and enjoy their Lot, including but not limited to costs of travel, accommodation, insurance and food.

  • Some package suppliers may require a refundable damage deposit upon booking – this applies to villas, apartments and other private properties.

  • If, for any reason, we are unable to award a Lot, we reserve the right to withdraw the Lot from the auction.

  • All items offered in the silent auction brochure shall be subject to availability and we shall not be liable for any claims, expenses, costs and/or any losses (including, but not limited to, loss of profits, indirect, pure economic and consequential losses or otherwise) or any damage (save for death or personal injury arising from negligence) suffered by any Bidder.

  • A Star Experience acts as agents for the supply of the listed products, events and services identified in this brochure. Any agreement to purchase the products, events and services will be between the supplier and purchaser of the products not A Star Experience. 

  • If you are the winner of a luxury experience, you will receive a winning e-voucher within 24 hours. This will be valid for 12 months. Validity dates will be extended if government guidelines change as a result of COVID.

  • We shall not be liable for any delay or non-performance of any obligations in relation to the lot to the extent that such performance is interrupted or prevented by circumstances beyond our reasonable control. 

  • In the event of force majeure or some other unforeseen cancellation (including the insolvency of any third-party provider of any booking, experience or auction prize) to a booked experience, you will receive a refund of the total minimum bid value for the specified Lot. 

  • In the event of a refund any amount bid over the minimum bid value, plus £100 of the minimum bid value, will be classed as a donation to the chosen charity or cause and cannot be reclaimed through A Star Experience. 

  • Some images in this brochure are for illustrative purposes.

  • 100% of revenue above the minimum for all non-donated Lots goes directly to charity.

  • 100% of all revenue for the donated Lots goes directly to charity.

  • In addition, all reserves include a guaranteed charity sum as follows:

  • £0 - £499 on experiences - £25 to charity/foundation 

  • £500 - £1,499 on experiences - £50 to charity/foundation 

  • £1,500 on experiences and above - £100 to charity/foundation